NextGen makes the protection of client data one of our top priorities, and we value the trust we have with our clients and website visitors. We honor that trust by strongly securing the data that our clients and website visitors provide us.
As a NextGen client, the protection of your personal information is your right and our duty.
NextGen has taken measures necessary to be in compliance with COPPA, the California Online Privacy Protection Act. Therefore, NextGen will not and does not distribute your personal information to external parties without your consent. As part of the California Online Privacy Protection Act, all clients of NextGen have the ability to make changes to their information anytime by logging into the NextGen FrontDesk and going to the ‘My Details’ page.
NextGen has also taken precautions to be in compliance with the Childrens Online Privacy Protection Act. Therefore, NextGen does not collect any information from individuals under 13 years of age. NextGen’s website, hosting and design services are all directed to people who are at least 13 years old or older.
Client & Visitor Information Collected
When ordering new products from NextGen, you may be asked for several pieces of personally identifiable information through online forms. Website visitors also have the ability to visit our site without providing personally identifiable information.
NextGen’s servers may also collect an IP address as well as browser, internet service provider and generic computer information when you visit our site. This information is kept secure and is used, as described above, to analyze generic visitor and client traffic patterns around our site and improve our website and customer service. This information is not personally identifiable.
Disclosure of Client Information
NextGen does not sell or provide any client information to outside companies, agencies or individuals. We value the privacy of our clients and website visitors, and the only time we will provide client information to an external source is when we are directed to do so by law or through a court order or other court data extraction order, such as a subpeona served upon NextGen.
NextGen may send periodic, usually non-sales related, notifications via email only to communicate with you regarding the following:
- Active or planned service outages.
- Billing announcements, including, but not limited to, invoice reminders and account suspension notices.
- Support announcements, including, but not limited to, FrontDesk ticket replies or support satisfaction surveys.
- Investigations by our legal and abuse teams that involve content on your hosting account.
Due to the sensitive nature of these types of messages, customers do not have the option to opt out of receiving them.
Third Party Links
Occasionally, we may include links to other, third party websites. These third party sites have separate and completely independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked sites.
Agreement To These Terms
By providing any personal information to us, you must agree to these terms as a whole with no reservations. If you do not agree with these terms, in part or in whole, do not visit our site or use any services we provide.
Changes To This Policy
We may make periodic changes to this policy. When this policy is updated, the last modified date on this page will be changed below.
If you have questions regarding this policy or the personal information we maintain on your account, email firstname.lastname@example.org.