Guarantees

Satisfaction Guarantee

If, for any reason, you’re not completely satisfied with your new hosting services from NextGen, simply let us know and we’ll give you a full refund of your hosting services- no strings attached.

Terms & Conditions of This Guarantee

  • Your account must be less than thirty (30) days old for this offer to apply.
  • You must notify our billing department, via an eMail or FrontDesk Ticket, five (5) days before your second month of service begins.
  • We are unable to refund fees for domain registrations, transfers and renewals.
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Uptime Guarantee

All accounts hosted with NextGen are guaranteed to be up for at least 99.9% of the time in any thirty (30) day month. If the server your NextGen account is hosted on is down for .1% of the month or greater, we will issue you a credit according to these uptime guidelines:

  • 100% – 99.9% Uptime – No Credit Issued
  • 99.8% – 99.0% Uptime – 10% Credit Issued
  • 98.9% – 96.0% Uptime – 20% Credit Issued
  • 95.9% – 94.0% Uptime – 50% Credit Issued
  • 93.9% And Less Uptime – Full Refund Issued (100%)

Terms & Conditions of This Guarantee

  • This guarantee applies only to unscheduled server outages. Due to server updates, security patches and other reasons, it is likely that your server will have to be rebooted at regular intervals. We will not issue credits when this happens. However, we make our best effort to notify clients about scheduled maintenance and/or outages before they happen.
  • Credits issued for downtime are issued to your NextGen FrontDesk account and are non-transferrable. Credits can be used for any other product or service from NextGen, and they are automatically  used to cover any invoices issued to you after the credit is applied to your account.
  • Credits will not be issued to suspended or terminated accounts, or accounts which are violating any of our legal agreements.
  • We calculate the time and percentage of the month your server is inaccessible based on our own advanced uptime monitoring systems. Downtime figures given to us by clients will not be counted toward the guarantee.
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