Satisfaction Guarantee
If, for any reason, you’re not completely satisfied with your new hosting services from NextGen, simply let us know and we’ll give you a full refund of your hosting services- no strings attached.
Uptime Guarantee
All accounts hosted with NextGen are guaranteed to be up for at least 99.9% of the time in any thirty (30) day month. If the server your NextGen account is hosted on is down for .1% of the month or greater, we will issue you a credit according to these uptime guidelines:
- 100% – 99.9% Uptime – No Credit Issued
- 99.8% – 99.0% Uptime – 10% Credit Issued
- 98.9% – 96.0% Uptime – 20% Credit Issued
- 95.9% – 94.0% Uptime – 50% Credit Issued
- 93.9% And Less Uptime – Full Refund Issued (100%)