This legally binding document provides a general outline as to what is allowed and what is prohibited on NextGen’s hosting accounts.
The following items constitute a direct violation of this acceptable use policy:
- Sending any type of spam from your email account(s). NextGen maintains a zero-tolerance approach to users who send spam or any unsolicited commercial email from their account(s).
- Offering free email addresses from your domain name.
- Internet Relay Chat (IRC) software, because of its effect on server resources.
- Point-to-point, peer-to-peer, bit torrent or other torrent software, trackers, agents or torrent software and files, due to the tendency to spread illegal content.
- Using your hosting account in any manner which is considered illegal in the United States. This includes, but is not limited to, using your hosting account to aid you in fraud, phishing, the sending of “spam” (unsolicited commercial email), death threats or terrorism.
- Copyright or trademark infringing material of any type. More information about sending a DMCA request to NextGen regarding this type of content can be found here.
- Sites which host or link to adult content, pornography of any type. NextGen maintains a zero-tolerance approach to sites which host or link to child pornography or any other adult content.
- Denial of Service, email “bombing”, or any other type of attack with the intention to hinder, half or otherwise slow down the normal flow of internet and network traffic.
- Gambling or casino sites of any type, or sites which host or have links to gambling software.
- Content of any type that is detrimental to public health or the health of a specific individual, including, but not limited to, sites that promote terrorism, weapon or bomb manufacturing, harassment, threats or discrimination.
- “Ponzi” schemes or High Yield Investment Plans (HYIP) produced with the intent to defraud or otherwise financially harm people. Hosting, promoting or conducting these items are a direct violation of this policy.
- Programs which are made to deliberately harm other computers or networks, including, but not limited to, spyware, malware, keyloggers, password and encryption cracking software, viruses and software designed to forge network traffic information.
- Backups of locally hosted data on our web servers. NextGen is not a computer or network backup or remote data storage service.
- Any Wordpress caching modules, due to the effect they have on server resources. These include, but are not limited to, the ones listed here.
- Running any gaming servers or web indexing “spiders” from your site.
- Hosting any file-sharing, peer-to-peer sites, banner exchanges or downloadable file archives.
- Scripts of any type which consume excessive server resources, including cron jobs that have a running time of less than 15 minutes or users who consume more than 15% of available server resources for over ninety seconds.
- Any other material that a NextGen Employee deems inappropriate.
- Any other material that is listed as prohibited or otherwise not allowed on this page or the NextGen Web Hosting website.
Hosting, storing, loading, sharing, sending or otherwise having any of these items on your hosting account with NextGen is a direct violation of the acceptable use policy.
Methods of Notification and Resolution
All sites hosted by NextGen must agree to and maintain agreement with this policy. If a site hosted by NextGen is found to be in violation of the AUP, it may be suspended and/or deleted with or without a refund. If the content found in violation of the AUP is deemed excessively harmful or bad, it may be removed immediately by NextGen’s Legal Staff, with or without prior warning. However, clients are usually issued a warning first to remove the disputed content as soon as possible.
Reporting AUP Violations
If an account hosted by NextGen is known to be in violation of the AUP, contact our Legal Team by emailing firstname.lastname@example.org. When sending in an abuse report, please include the following information so our team can properly locate the account or website in question:
- The URL of the content in question.
- The specific item(s) above which the reported content is violating.
- A description of how the content is in violation of the AUP.
- Your name and email address.
NextGen’s Abuse Team will promptly review your report and review the site and content you reported. We will then take action on the site in violation at our own discretion. Please note that while we read and review every incoming report, not all reports receive a response.
If you are reporting a DMCA violation, please visit this page instead for information on how to send a DMCA copyright infringement request to NextGen.
Agreement To These Terms
As the owner of a hosting account from NextGen, you must agree to these terms as a whole with no reservations. If you do not agree with these terms, in part or in whole, do not use any services we provide.
Changes To This Policy
We may make periodic changes to this policy. If a significant change is made, we will notify clients through the NextGen FrontDesk. Otherwise, it is the responsibility of the client to regularly check this page to ensure constant agreement with these terms is maintained.